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! Delivery France & Europe / UK ORDERS HERE
Vidiamo's shipping policy applies only to purchases made on Vidiamo.shopify.com. Please note that Vidiamo only accepts returns of items purchased through our website. Products purchased from other distribution channels must be processed through that particular distributor.
If you purchased your product from an authorized Vidiamo retailer, please contact that retailer for more information.
Delivery methods:
Vidiamo partners with several carriers, including GLS, UPS, DHL, DPD, and others. To provide you with the best service, Vidiamo reserves the right to select the most suitable carrier to handle your order. The chosen carrier depends on your region and the size of your order. Delivery time is typically 3 to 5 business days, depending on the delivery location within Europe.
Orders are shipped Monday through Friday, excluding holidays. Please note that weather, peak periods, and holidays may delay the delivery of your order.
Shipping destinations:
Vidiamo currently delivers to the following countries:
All European countries and the United Kingdom. Shipping costs outside of France are 50 euros.
Order change/cancellation
Unfortunately, it is no longer possible to cancel an order that has already been confirmed. If you wish to cancel your order, you have the following options:
Missing product/wrong product
When you receive your package, please check its contents immediately. If any item is missing from your order, please email us at info@vidiamo.com within 48 hours of delivery. All VIDIAMO packages are checked for weight discrepancies. Some items will only be replaced at our sole discretion.
What is the return policy for VIDIAMO products?
If you are not satisfied with your purchase, you have 30 days from the date of receipt to return your package (return shipping costs are your responsibility) for a full refund. If you wish to return the product, please note that it must be unused and returned in the condition in which you received it (undamaged, unscratched, with original tags, instructions for use, warranty information, and all other tags and packaging), preferably in its original packaging to prevent damage during transit. You are welcome to remove the package from its packaging to verify that it meets your expectations. If you damage the product while trying it out, you may not receive a full refund.
If for any reason you are not satisfied with your purchase or any part of your purchase, you can return the product with the carrier of your choice, following the instructions below:
Please note that return shipping costs are your responsibility.
Unfortunately, we are not yet able to process exchanges. If you wish to exchange a product, please follow the return procedure outlined above. You can then order the replacement product by placing a new order online.
How and when will I receive my refund?
The refund method depends on your payment method. If you paid for your order via PayPal, the refund will be credited directly to the PayPal account used for the original payment. If you paid by bank transfer, the money will be transferred to your bank account. In this case, we will contact you to obtain your bank details in order to process the refund. You will be refunded within 14 days of returning your product. Please note that the refund may take up to 9 business days to appear in your bank account.
